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*IDC (2021) Worldwide Asset Performance Management Software Forecast, 2021–2025: Market Growth Momentum Propelled by Ecosystem Expansion
With repair centers all over the world, traditional operations cannot respond to users' repair requests in a timely manner and manage repair operation information, including repair progress and spare parts management, which has become a challenge that brand owners need to solve.
Use wareconn platform to handle the repair progress of global service centers in real time, and implement spare parts inventory management. And the system's automatic warning helps to prepare parts in advance. The platform can be used to manage service centers and suppliers in various regions, and further analyze the repair records, so as to discover potential problems and room for improvement of product quality, performance, reliability and customer satisfaction.
Due to the system incompatibility, the test report of the service center for the repaired product needs to be manually recorded and sent by email. In addition to being time-consuming and inefficient, it is also prone to human error.
Through the wareconn platform, the repair center can record and compile the test data of the returned product in real time, and automatically connect it back to the brand's database through the API. Brand owner only needs to view the reports from their own systems, no additional import jobs are required. 100% automatic operation, saving manpower and improving process efficiency, and realizing systematic and instant operation tracking management of the entire warranty process.
The operation management systems of brand and suppliers are incompatible. When there is an RMA application, manual review is required, and the response time can be very long, and is impossible to respond to the demand immediately. The management of spare parts and the logistics of returned goods also require manual operation, which means it is difficult to track the repair history.
wareconn helps to sort out the whole process of after-sales service in the service center and can be connected with the customer's internal system. The customer only needs to submit the warranty application in the internal system, and send it back to wareconn through the API interface. The progress will be automatically created and approved. The administrator accounts can be assigned according to requirements, so that the RMA of 309 data centers around the world is not limited by time difference, and can be effectively managed 24/7. Global spare parts management will be carried out, and advanced exchange replacement can be taken place to shorten the service time. Statistical summary functions such as service report and defect records can help suppliers review and improve product quality.
Procurement and maintenance contract of asset management by using traditional Excel and paper work, without filing and classification, and it is difficult to check the warranty period or out-of-warranty. Inspection, maintenance, self-maintenance and supplier repairs are recorded separately, and there is no summary and serial unified tracking statistical KPIs. It is difficult to calculate the quantity, amount, repair and other costs of spare parts after the manufacturer's door-to-door service and replacement.
Using the wareconn and the Asset Management APP, the contract management function is connected in series from the installation, contract, daily maintenance, self-maintenance records, and supplier maintenance records. Actively drive repair and maintenance to achieve the purpose of early warning maintenance. And using statistical analysis for all records to generate visual graphs, get product reliability analysis, MTBF/MTTR, and trigger automatic reminders to reduce risks. Through the asset management solution, the production and operation efficiency can be improved, the manual work hours is reduced by 80%, and the inventory turnover cycle can be reduced by 40%.
Pain Points
M customer as the top one in data center field needs to process service through multiple systems
No integrated system for tracking a complete servicing process
Easy to lose FA report due to off-line discussion
No cloud-based solution for third-party service center connection
Total Solution
With API support, enable quick response to process and state communication
Flexiable service modes support
Pain Points
Difficult to manage and track historical service records
Scattered offline Excel records, resulting in consolidation inconvenience
No systematical collection on analysis report from OEM/ ODM
Easy to lose quality report from different customers
Total Solution
Handle batch RTV business by clicks
Available to eliminate unecessary return with failure analysis procedure'
Pain Points
No systematic management for the warranty contract between customers and suppliers
Unavailable to track the service status
Spend much time on expense settlement and chart creating
Inconvenient to real-time track the operation progress
Total Solution
Deploy relaible gloabal service network
Simplify servicing process by integration and purify warranty management by automation
Pain Points
No system records the warranty information of all asset and spare parts
Easy to lose paper file maintenance reports
Messy cost settlement operation and difficult to summarize the quality status
Unable to manage the entire warranty process in one system
Total Solution
Clear warranty information on every asset
Warranty claims, contract management, service record and bills are avaialbe to share on one-stop platform
Pain Points
No connection between manufacturers and service center to make preparations in advance
Chaotic process on the defective and spare parts delivery process
Separate and various service report to be mailed repeatedly or omitted
Manual summarize the maintenance costs and charts analysis
Total Solution
Enhance everything by change nothing
Combine world-wide service resources and cooperate with build-in systems
Pain Points
Unavialble to summarize various maintenance information in time, and find out the batch defectives immediately
Delayed communication on the physical maintenance data
Manual maintenance data is difficult to find historical record
Difficult to predict product return and prepare fixtures and manpower arrangements in advance
Total Solution
Fulfill data consolidation and transparency
Save communication time and find out the core value of warranty claims
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