Wareconn Technology Services (Tianjin) Co., Ltd was established on December 15, 2016, focusing on the field of product after-sales warranty, to provide a platform for managing product development, production, sales, after-sales and logistics, and building a global repair services network. The meaning of wareconn is Warranty Repair Connection, which aims to offer a transparent, intelligent, open, cloud, and sharing spirit of the industrial internet, integrate industrial resources, and provide a business model that integrates service centers and cloud platform. The management and communication channels manufacturers, customers, and repair centers in the after-sales service, creating business opportunities for enterprises, establishing a green circular economy, and realizing professional warranty management.
Service Center
Offline bonded repair business scope undertaking the repair business of communication asset, precision electronics and other products for global customers; it covers warranty management, spare parts support, maintenance management, refurbishment and resale, recycling and scrap. Markets cover the United States, Mexico, India, Japan, South Korea, Singapore, China Taiwan and other regions. The branches are in Mexico and the United States, and several service hubs in 8 countries and regions.
Warranty Cloud
wareconn warranty cloud is an after-sales warranty management and analysis platform and available for various industries. The combination of Web and APP is linking the communication between customers, warranty providers, and service centers and related reverse logistics. The platform has covered over 23 countries and 200 cities with more than 10 business types, such as manufacturers, asset manufacturers, data centers, parts suppliers, brand owners and service centers.
Warranty service
The scope of offline warranty business services can be used to undertake maintenance business for global customers of communication asset, precision electronics and other products.
Warranty Platform
The Best Cloud Solution for After-sales Service and Asset Management.
Provide standard API interface, support customer needs to connect customer's RMA, PDM, ERP and other systems
Provide warranty settings, warranty claims, progress tracking and management, data statistics and others
Support spare parts ordering, warehouse, spare parts replacement and allocation, spare parts inventory control
Provide qualification review, return process, station control, and dashboard services
The combination of web and App provides customers with one-stop services for fixed asset inspection, maintenance, in-house/external repair
Multi-dimensional analysis provides customers scientific warranty forecast and spare parts forecast
Chronology
2016
Wareconn Technology Services (Tianjin) Co., Ltd established
Wareconn – the professional warranty management SaaS platform established
2017
Warranty Management(WM) launched
2018
Obtained repair service qualification at TEDA Free Trade Zone and expand global business
2019
Kaohsiung (TW) office established
Obtained trademark in China, USA and EU
Launched Repair Service (RS) function
2020
Obtaining copyrights for WM, RS
Capable of integrating various systems via API
2021
Mexico and US branches established
FS App launched
Over 1,000 accounts registered
2022
Launching Data Analysis and Dashboard
Obtained 10 patents
Registered companies over 200
2023
AM App contributes to the world's first AI server 'Lighthouse'
Smart Repair Advising (SRA) applied to service centers
2024
Certified AI server services by customers
GenAI adoption: warebot
AM App IOS version available