We are pleased to announce that wareconn new version with a variety of functions goes live, the He Bei version, which is a data-driven step forward in after-sales management journey. To manage more transparent process and intelligent strategy on warranty management and repair service and bring users better experience, He Bei version excites new functions to help build and view tracking record among warranty providers, customer and service center, with coverage of data center, component supplier, equipment supplier, brand maker, service center, and manufacturing service in smarter ways.

As with all of our major releases, He Bei version also brings many performance improvements on big data, platform, warranty management, repair service and FSM APP to raise efficiency in warranty business. 

         Read on for more details on what’s new in He Bei version.

1.  Function:  

With 5 great new features and improvements, we hope that you will enjoy this new version with a variety of functions.

1. Big Data: Warranty Statistics, Quality Analysis, Warranty Forecast, Warranty Costs, Service Strategy

2. Platform: Plaform Order, User Homepage

3. Warranty Management: RTV, Signing Claim, Warranty Forecast, Dashboard

4. Repair Service: Hub Allocation, BOM, Repair Advice, Combination Product, Quality Control, Dashboard, Service Forecast

5. FSM APP: Mobile Field Service Management APP

2. Portal: Warranty Provider/ Customer/ Service Center

3. Detail:

 3.1 Big Data 

• Warranty Statistics: Auto calculate product return information to generate a statistical chart

• Quality Analysis: Combined with shipping record to have multi-dimension quality analysis

• Warranty Forecast: Based on customzied model building to predict warranty and spare parts

• Warranty Costs: Statistically calculate the paid costs and estimate the unpaid costs for the entire product life cycle

• Service Strategy: Adjusting product unit price, warranty period and other parameters to simulating changes in warranty costs
  

 3.2 Platform

• Platform Order: To have smarter use with any of our fully customizable versions with different functions, wareconn streamlines on-line shopping process tto fulfill once buy once paid.

• User Homepage: Display significant information such as pending claims, almost expired contract, current station state, etc.

 3.3 Warranty Management

• Return To Vendor Process: Provide a quality control solution to make repair process go more smooth and traceable

• Signing Claim: In order to have on-line signing equipment claim process instead of off-line paper process, wareconn has capability to have API support with F signing system to solve this pain point.

• Warranty Forecast: According to big data analytics, available to predict product return and spare parts

• Dashboard:  Customized to adjust x-axis and y-axis to view real-time warranty statistics such as product return(region), warranty type, pending claims, etc.

 3.4 Repair Service

• Hub Allocation: Warranty provider could allocate spare parts to corresponded hubs at authorized service centers. Service center themselve could also directly allocate spare parts between numerous hubs.

• BOM: Warranty provider to set up BOM to make repair engineers review material hierarchy and convenient for location selection and other related information at service center.

• Repair Advice: Technicians or operators are capable to see historical record for repair action, parts replacement and failure code

• Combination Product:  Warranty provider set up combination relation in advance to make the corresponded parts inspect and run repair process independtly

• Quality Control: Warranty provider set up quality control rules for corresponded service center station flow

• Dashboard: Customized to adjust x-axis and y-axis to view real-time warranty statistics such as station record, repair location, defective rate, WIP Quantity, etc.

• Service Forecast: According to big data analytics, available to predict product return and spare parts

 3.5  FSM APP

Provide customized scheduling and dispatch solution, get right technicians to the right task and master the service progress.

There are three main parts: a.) Work Order Management b.) Station Historical Record c.) Scheduling and Dispatch

There are two main roles: a.) Technician's Supervisor: process scheduling and dispatching  b.) Technician: process repair service

For more detailed introduction, please go to FSM APP to see.

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